At Refresh CBD, we are committed to maintaining the highest standards of journalistic integrity and providing accurate, reliable, and ethical content to our readers. We value your feedback and take any concerns or complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our process for addressing and resolving such complaints.
- Scope of the Policy: This policy applies to complaints regarding the editorial content published on the Refresh CBD website (“Website”). It covers articles, opinion pieces, features, and other written content. This policy does not cover advertising or user-generated content.
- Submitting a Complaint: If you have a complaint about any aspect of our editorial content, please follow these steps:
a. Submit your complaint in writing via email to [email protected] Please include the following details:
- Your name and contact information.
- The specific article or content you are complaining about.
- A clear and concise description of the issue or concern.
- Any supporting evidence or references, if applicable.
b. We encourage you to submit your complaint as soon as possible after encountering the content in question. This allows us to investigate promptly and address the issue appropriately.
- Complaint Review Process: Upon receiving your complaint, we will undertake a thorough review and investigation of the matter. Our review process includes:
a. Assessment: We will evaluate the complaint based on its merits, taking into consideration the accuracy, fairness, balance, and compliance with relevant editorial standards and guidelines.
b. Investigation: We will conduct an investigation, which may involve contacting relevant individuals, reviewing supporting documentation, and seeking additional information to gain a comprehensive understanding of the issue.
c. Resolution: Once the investigation is complete, we will provide a response to your complaint within a reasonable timeframe. Our response may include an explanation, correction, clarification, or any other appropriate action based on the findings of our investigation.
- Appeals: If you are not satisfied with our response or resolution, you have the right to request a further review of your complaint. Please email [email protected] to initiate the appeals process. We will ensure that your appeal is reviewed by a different member of our team who was not involved in the initial review.
- External Remedies: If you are still dissatisfied after exhausting our internal complaints process, you may have the option to pursue external remedies, such as contacting relevant regulatory bodies or ombudsman services, in accordance with applicable laws and regulations.
- Policy Updates: We may update this Editorial Complaints Policy from time to time. Any revisions will be effective upon posting the updated policy on the Website.
- Contact Us: If you have any questions or need further clarification about our Editorial Complaints Policy, please contact us at [email protected]
We appreciate your feedback and your commitment to ensuring the integrity and quality of our editorial content. Your complaints help us improve our standards and provide a better experience for our readers.
The Refresh CBD Editorial Team.